ESP Supply General Care Instructions

OUR PROCESS

Our Custom Glass Design & Installation Process

We design, fabricate, and install custom glass projects for our customers in the Portland Metro area and Southwest Washington.
Here’s a peek at our process and what we need to get the job done.
This process includes the following:

  • Measure
  • Estimate
  • Approval
  • Deposit
  • Processing/Production
  • Installation
  • Final Payment

Measure:

  • Tile and/Or resins, slabs, composites, or tadelakt coatings are 100% completed and/Or set in the shower at the locations where the shower door/Panel/Enclosure will be installed.
  • Counter tops & back splash are completely installed for mirror measurements.
  • Light-boxes are set if full-height mirrors are required.
  • Mirror frames are installed and square if frames are being used.
  • Out-of-square mirrors may require additional cutting fees.

Estimate:

  • Our estimator will get back to you with a final estimate via email.
  • If the customer approves the bid, they simply sign the online estimate and any options that they are taking, with the approved dollar amount.
  • Once estimate has been signed and sent back to our estimator, we then will take a 50% down deposit if the order is over $500.00. We accept all credit cards expect AMEX. We can also accept payment via check.
  • Once the deposit has been paid the glass then goes into production.
  • We are currently at a 7-10 business day turn around time for glass to be received.
  • Once glass is received our scheduler Will reach out to schedule the install.

Installation:

  • Tile in the shower is grouted where the shower door is to be installed.
  • Fiberglass stalls/Pans have corners grouted and/Or caulked.
  • Backsplash and/Or countertops are installed for mirror installation depending on the finished application.
  • House is finish-painted on interior installation surfaces.
  • Lightboxes are set if using full-height mirrors.
  • Mirror frames installed if frames are being used.
  • Clear & safe access inside the house.

We can not work simultaneously with carpet installers, concrete pours, or plumbers due to safety concerns – please make sure not to schedule us on the same day.

Final payment:

We will call to collect final payment after install has been completed thoroughly.

Contact us for your free estimate today!