ESP Supply General Care Instructions

OUR PROCESS

Our Custom Glass Design & Installation Process

We design, fabricate, and install custom glass projects for our customers in the Portland Metro area and Southwest Washington. Here’s a peek at our process:

We Measure

We will go to a customer’s home and measure the area. If the tile is not ready, we can give a rough estimate by email.

We Quote

The estimator will put together a proposal and email it to the customer.

Approval

If the customer approves the bid, they simply sign the online estimate and any options that they are taking, with the approved dollar amount.

Deposit

Once we receive the signed estimate or the “go ahead”, Accounts Receivable will call the customer to get the 50% deposit. If the bill is less than $500 then we receive payment in full prior to the order.

We Order

It will take 10-14 business days for us to receive a shower door.

We Schedule

Once we receive the product, the scheduler will call and schedule a time of installation (We can usually schedule within a day or two.)

We will call the day prior to the install for confirmation.

We Install

We arrive and install the product.

Final Payment

Final payment for the product is due at time of completion.